There are thousands of different platforms that claim to be the best call center software, but three that we think are really worth looking into are LiveAgent, Nextiva and Aircall. Read on to learn more about each one.
Best OVERALL 🥇
Easiest to use, lots of features, and award winning support.
Best Reliability 😀
Intuitive user interface to use, reliable VoIP lines and great support.
Best Integrations ✅
Wide range of integrations, good support, but a little expensive.
Call centers orginally started to appear in the 1960s, when companies first started using telephone lines to handle customer inquiries and support.
However, there’s a massive difference between good and bad call centers. We’ve all sat on the phone being told to…
Press one, press two, please hold…
It’s enough to drive anyone crazy quite frankly.
Luckily, the software has evolved to improve call routing, reduce wait times, and enhance the overall customer experience.
Now, the best call center software incorporates features such as call recording, real-time reporting, and speech analytics.
It plays an absolutely critical role in the customer service operations of many organizations, providing a platform for handling customer inquiries, resolving issues, and enhancing the customer experience.
Today, we’re going to run through some of the very best options… Let’s go!
What Is The Best Call Center Software?
Just to recap, our top three options are:
In this review, we’ll give you a breakdown of each product.
- Including an overview of the platform
- Pros and cons.
- Its support and pricing.
- Plus, we’ll take a look at how it performs on independent review sites.
Let’s get started.
1. LiveAgent
What Is LiveAgent?
LiveAgent is a cloud-based help desk software that provides customer support solutions for businesses of all sizes.
The platform offers a variety of features, including ticket management, live chat, call center support, and social media integration.
So, what Are The Pros and Cons of LiveAgent?
Let’s start with an overview of the product itself.
- LiveAgent is used by a number of large businesses including Airbus, Forbes and Nascar.
- LiveAgent’s ticket management system allows support teams to communicate with customers across multiple channels.
- It features a suite of tools that make it simple to build a modern, detailed knowledge base.
- It also offers an easy to implement live chat tool.
- LiveAgent offers easy integration with a range of different software tools such as Zapier, Salesforce and Jira.
- Users really appreciate the user friendly interface and the wide variety of features.
- They also really rate the award winning customer support offered by Liveagent.
- However, some users complain that there is a learning curve due to the number of features that the tool has.
What About It’s Customer Support?
LiveAgent has a massive knowledge base with a huge range of documentation and webinars. The support team can be contacted 24/7 by phone or email. LiveAgent’s customer support has received multiple awards and is widely praised by users.
Is LiveAgent Free?
Yes there is a limited feature free version available.
How Much Does LiveAgent Cost?
LiveAgent offers four paid plans ranging from $9 per agent per month to $69 per agent per month. They also offer a 14 day free trial for all new customers.
So, What Do Other Customer Reviews Say?
- “LiveAgent has been a game-changer for our customer support team. The ticket management system is excellent, and the live chat feature has helped us improve our response time and customer satisfaction.”
- “The interface is intuitive and easy to use. We were up and running quickly and haven’t had any major issues with the platform.”
- “The customer support team at LiveAgent is fantastic. They are responsive and knowledgeable, and they always go above and beyond to help us.”
- “Although the platform is generally quite intuitive and easy to use, it can take time and effort to learn how to use some of the more advanced functions.However, overall, these issues are relatively minor and haven’t significantly impacted my overall experience with LiveAgent.”
Finally, Is LiveAgent Worth It?
LiveAgent
Call Center Software
An excellent call center tool, with an easy to use interface, a big selection of features and outstanding customer support.
2. Nextiva
What Is Nextiva?
Nextiva is a communication platform that provides a range of communication and collaboration tools, including VoIP phone service, video conferencing, team messaging, and virtual call center solutions. The platform is designed to help businesses streamline their communication processes and improve their customer service capabilities.
So, what Are The Pros and Cons of Nextiva?
Let’s start with an overview of the product itself.
- Nextiva is a compllete call center solution that includes VoIP software and landlines.
- It’s used by a number of big brands including Tacobell and the Florida.
- Nextiva features a range of automations including call distribution and recording.
- It also offers built in data anlytics and reporting that helps businesses to analyze and improve their call center performance.
- The VoIP tools that underpins the platform offer 99.9% up time.
- Users really love the reliable VoIP software and the user friendly interface.
- The customer support is also highly rated by users.
- However, users complain that it is difficult to setup and has a steep learning curve.
What About It’s Customer Support?
Nextiva has a good knowledge base that features a range of videos and tutorial articles. The support team can be contacted by phone or chat. They also have an online ticketing tracking tool to simplify communications. Users give very positive reviews about the customer support.
Is Nextiva Free?
No.
How Much Does Nextiva Cost?
Nextiva offers two different pricing plans that cost either $50 per user per month or $100 per user per month.
Nextiva
Call Center Software
An all in one VoIP customer service platform that offers an intuitive user interface, excellent uptime and great customer service. Some users have complained it is difficult to set up and has a steep learning curve.
3. Aircall
What Is Aircall?
Aircall is a cloud-based phone system designed for businesses of all sizes. It offers a range of features, including call routing and management, call recording, voicemail, and integrations with popular CRM and helpdesk software.
So, what Are The Pros and Cons of Aircall?
Let’s start with an overview of the product itself.
- Aircall is an easy to use VoIP software tool that doesn’t bespoke hardware.
- It includes a number of features that make it ideal for call centers, such as call redirection, live call monitoring and recording.
- It’s used by over 16000 companies including big brands such as Pipedrive and Burton.
- Aircall easily integrates with a wide range of popular software tools including Monday.com, Salesforce and Microsoft Teams.
- It includes real time monitoring of all teams and individuals, making it easy to improve call center efficiency.
- Users really love the wide range of integrations offered by Aircall.
- Users also like how easy it is to use the tool.
- However, users have complained that it is expensive.
What About It’s Customer Support?
Aircall has a big knowledge base that offers guides covering a range of topics related to the platform. The support team can also be contacted through the handy ticketing system. Users give generally positive reviews of the customer support.
Is Aircall Free?
No, Aircall doesn’t offer a free plan.
How Much Does Aircall Cost?
Aircall has two pricing plans with the cheapest costing $30 per user per month and the more expensive plan costing $50 per user per month. They also offer custom pricing plans for larger customers. All new customers can benefit from a 7 day free trial with all paid plans.
So, What Do Other Customer Reviews Say?
- “Aircall has been a game-changer for our business. The system is easy to use, the call quality is great, and the support team is always available to help us when we need it. We love the integrations with other tools like HubSpot and Slack.”
- “Aircall has been a huge help in managing our sales calls. The call routing and management features are great, and we’ve been able to improve our response times.”
- “Aircall has been a good choice for our business. The call quality is generally good, although we have had a few issues with dropped calls.”
- “The pricing is a bit steep, provided the fact that you have to pay per user, and each member of our team needs access.”
Finally, Is Aircall Worth It?
Aircall
Call Center Software
An easy to use, cloud based phone system that offers reliable phone lines, great integrations and good customer support. However, some users complain that it doesn’t represent good value for money.
Those are our top three, what are the best of the rest?
4. Zendesk
What is Zendesk?
Zendesk is a customer support platform that helps businesses to enhance their customer service with its suite of tools, including call center software, live chat, and a robust ticketing system.
Who is Zendesk for?
Zendesk caters to businesses of all sizes, from startups to enterprises, streamlining customer support with its flexible call center software.
Zendesk Main Features and Functionality
Experience Zendesk’s robust features like multi-channel support, an intuitive user interface, and smart automation that helps to support your call center team.
What are Zendesk’s Pros and Cons?
Pros:
- User-friendly: Zen desk review loves its intuitive design.
- Multi-channel support: email, chat, phone, social media – all covered.
- Customizable: tailor Zendesk to fit your unique needs.
- Powerful automation: save time with smart workflows.
- Reporting & analytics: make data-driven decisions with ease.
- Integrations: connect with your favorite tools.
- Scalable: grow effortlessly with your business.
Cons:
- Pricing: Zen desk review mentions it can be pricey for smaller businesses.
- Limited customization: some restrictions on lower-tier plans.
- Learning curve: initial setup may require time to master.
What is Zendesk’s Customer Support Like?
User reviews of Zendesk highlights the excellent customer support via chat, phone, and email.
Zendesk Pricing
Zendesk offers four different pricing plans ranging from $49 per agent per month to $150 per agent per month. They also offer custom pricing plans for larger organizations.
5. Kixie
What is Kixie?
Kixie is a user-friendly call center software that helps businesses optimize their customer support with seamless CRM integrations, data-driven insights, local presence caller IDs, and easy customization options.
Who is Kixie for?
Kixie is a highly customizable tool that is ideal for any businesses seeking to improve call center performance.
Main Features and Functionality of Kixie
Kixie has a variety of powerful features, including advanced call analytics, seamless CRM integrations, and lightning-fast setup.
What are Kixie’s Pros and Cons?
Pros:
- Intuitive interface: Kixie review loves its user-friendliness!
- CRM sync: seamless integration with popular platforms.
- Data-driven insights: optimize sales and support with call analytics.
- Easy setup: get started in a snap.
- Local presence: boost connection rates using local caller IDs.
- Customizable: tailor Kixie to your business needs.
- Reliable: enjoy high-quality call connections.
Cons:
- Pricing: Kixie review cautions that it may be costly for smaller businesses.
- Limited features: some features restricted to higher-tier plans.
- Glitches: occasional technical issues reported.
What is Kixie’s Customer Support Like?
User reviews claim that Kixie offers outstanding customer support through chat, phone, and email.
Kixie Pricing
Kixie offers three paid pricing plans ranging from $35 per month to $95 per month. They also offer custom pricing plans for large organizations.
6. Talkdesk
What is Talkdesk?
Talkdesk promotes itself as call center software that revolutionizes your sales and customer support. It’s designed to boost efficiency and satisfaction among customers.
Who is Talkdesk for?
Talkdesk is perfect for businesses of all sizes looking to enhance their call center game with powerful, cutting-edge software.
Talkdesk Main Features and Functionality
Talkdesk’s best features include:
- AI-powered automation
- Seamless CRM integrations
- Advanced reporting.
What are Talkdesk’s Pros and Cons?
Pros:
- User-friendly: Talkdesk reviewers loves its intuitive design!
- AI-powered automation: It claims you can work smarter, not harder.
- Seamless CRM integrations: sync effortlessly with popular platforms.
- Advanced reporting: make data-driven decisions with ease.
- Customizable: tailor Talkdesk to your unique needs.
- Omnichannel support: connect via voice, chat, email, and more.
- Scalable: grow with your business seamlessly.
Cons:
- Pricing: Talkdesk review mentions it can be pricey for smaller businesses.
- Setup complexity: initial setup may require time and effort.
- Occasional glitches: minor technical issues reported.
What is Talkdesk’s Customer Support Like?
The customer support team can be contact via chat, phone, and email.
Users generally give positive reviews of the customer support offered by Talkdesk.
Talkdesk Pricing
Talkdesk offers three different paid plans ranging from $75 per user per month to $125 per user per month. They also offer custom pricing plans for larger customers.
7. Kavkom
What is Kavkom?
Kavkom is a feature-rich call center tool that enables businesses to streamline their customer support processes with seamless CRM integrations, advanced call routing, and customizable dashboards.
Who is Kavkom for?
What makes it one of the best call center software tools is that Kavkom is perfect for businesses of all sizes.
Pretty much anyone looking to enhance their call center capabilities can benefit from its with feature-rich, user-friendly software.
Kavkom Main Features and Functionality
Explore Kavkom’s impressive features, including seamless CRM integrations, advanced call routing, and customizable dashboards.
What are Kavkom’s Pros and Cons?
Pros:
- Easy-to-use: Kavkom review raves about its intuitive interface!
- Seamless CRM integrations: sync effortlessly with popular platforms.
- Advanced call routing: optimize efficiency and customer satisfaction.
- Customizable dashboards: tailor Kavkom to your unique needs.
- Omnichannel support: connect via voice, chat, email, and more.
- Scalable: grow with your business effortlessly.
- Reliable: enjoy high-quality call connections.
Cons:
- Pricing: Kavkom review notes it can be costly for smaller businesses.
- Limited features: some features available only in higher-tier plans.
- Occasional glitches: minor technical issues reported.
What is Kavkom’s Customer Support Like?
The Kavkom support team can be contacted by chat, phone, and email.
Kavkom Pricing
Contact kavkom directly to arrange a quote.
What is Call Center Software
By now you’re probably pretty familiar with what it is, but put simply, the best call center software works by centralizing and streamlining communication channels, enabling efficient management of customer interactions like calls, live chats, emails, and social media messages.
It can be easily learned, and typically integrates with CRM systems to provide agents with relevant customer information, ensuring personalized support.
Here’s a list of the key features for the best call center software.
- Call routing
- Analytics (very much needed!)
- Call monitoring
- Workforce management tools
And the result…
- You can automate repetitive tasks
- Providing valuable insights
- Call center software improves agent productivity
- It enhances overall customer satisfaction.
How to choose a Call Center Software
- Assess your needs: Determine your business’s communication channels, integration capabilities, and features like call routing, or workforce management.
- Set your budget: Account for setup, subscription fees, and additional features or integrations.
- Seek user-friendly solutions: We’ve mentioned plenty but the best call center software always has an intuitive interface for easy learning and use.
- Ensure scalability: Pick software that grows with your business and adapts to changing needs.
- Check integration capabilities: Verify seamless integration with existing CRM, help desk, and essential tools.
- Look for robust reporting and analytics: Opt for call center software that enables data-driven decision-making and performance monitoring.
- Prioritize customer support: Select a provider with reliable, multi-channel customer support.
- Confirm security and compliance: Make sure the software follows industry regulations and securely handles sensitive customer data.
- Explore customization options: Find a solution that adapts to your business processes and workflows.
- Research testimonials and reviews: Investigate user feedback on software reliability, pros, cons, and customer support quality.
Considering these factors will help you make a way more informed decision when selecting the best call center software for your business.
Final summary: Which is the best Call Center Software to Use?
Overall we rated the best call center software as LiveAgent, Nextiva and Aircall.
However, there were some very worthy runners up, including Zendesk and Kavkom.
If we were pressed for a number one option to rank as the best call center software to go with it’s… LiveAgent.
A wide range of features, very user friendly – and it has award winning customer support.
We hope you found this article useful – let us know which software you think is the best, and don’t forget to subscribe to us on social @thesoftwarepig.